Privacy Policy

1. Who We Are

Tickwright is a watch repair workshop located at 128 Sukhumvit Road, Khlong Toei, Bangkok 10110, Thailand. We can be reached by telephone at +66 2 634 8217 or by email at [email protected]. We are the data controller for information collected through this website.

2. Information We Collect

We collect information in two ways: information you provide directly, and information gathered automatically as you browse.

Information you provide:

• Your name, when submitted through our contact form
• Your email address and telephone number, if included in a message
• Details about your watch or the work you are enquiring about
• Any other information you choose to include in a message to us

Information collected automatically:

• Browser type, operating system, and device type
• Pages visited and time spent on each page
• The page or source that directed you to our site
• Approximate geographic location, at country or city level
• Cookies and similar tracking technologies, as described in our Cookie Policy

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to enquiries and discuss the work you are considering
• To arrange appointments and communicate about your watch while it is with us
• To send follow-up correspondence where appropriate and where you have not asked us not to
• To understand how visitors use our website so we can improve it
• To comply with any legal obligations that apply to us

We do not use your information to send marketing messages without your agreement, and we do not sell or rent your details to any third party.

4. Legal Basis for Processing

Where data protection law requires us to identify a legal basis for processing your personal information, we rely on one of the following:

• Legitimate interests — for operating our website and responding to enquiries about our services
• Consent — for non-essential cookies, where you have accepted our cookie notice
• Contract performance — when you have asked us to carry out work on your watch
• Legal obligation — where we are required by law to retain or share information

5. How We Share Information

We share personal information only in the following circumstances:

• With service providers who help us operate our website and communications — for example, our hosting provider or analytics platform — under contracts that restrict how they may use the data
• Where we are required to do so by applicable law or regulation
• With your consent, where you have specifically agreed to sharing

We do not share your information with advertisers or data brokers.

6. Cookies

Our website uses cookies to support basic functionality and to understand how the site is used. A detailed explanation of which cookies we use and why is available in our Cookie Policy. You can adjust your cookie preferences at any time using the notice that appears when you first visit the site.

7. Data Retention

We keep personal information for as long as it remains relevant to the purpose for which it was collected, and for any additional period required by law. Enquiry records are generally retained for up to three years. Information related to completed watch work may be kept for longer where records are needed for warranty or reference purposes. When information is no longer needed, we delete or anonymise it.

8. Security

We take reasonable steps to protect the information we hold. Our website uses encrypted connections (HTTPS), and access to stored data is restricted to those who need it to carry out their work. No internet-based data transfer is entirely without risk, but we maintain appropriate safeguards for the nature of the information we handle.

9. Your Rights

Depending on where you are located, you may have certain rights in relation to your personal information. These may include:

• The right to access a copy of the information we hold about you
• The right to ask us to correct inaccurate information
• The right to ask us to delete information we no longer need to hold
• The right to object to certain types of processing
• The right to withdraw consent where processing is based on consent

To make a request, please contact us at [email protected] or call us at +66 2 634 8217. We will respond within a reasonable time and will ask for enough information to identify you and handle your request appropriately.

10. Third-Party Links

Our website may include links to external sites that we do not control. This policy applies only to our own website. We are not responsible for the privacy practices of any linked third-party sites and encourage you to read their policies separately.

11. Changes to This Policy

We may update this policy from time to time to reflect changes in how we work or in applicable law. When we do, we will update the date shown at the top of this page. Significant changes will be communicated more prominently where appropriate.

12. Contact Us

If you have questions about this policy or the way we handle your information, please reach out: